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One thing I've never understood though: if you have a bajillion customers, you presumably have a bajillion dollars to pay customer support, no?
by BobaFloutist 11mo ago
One thing I've never understood though: if you have a bajillion customers, you presumably have a bajillion dollars to pay customer support, no?
- array_key_first 11mo agoYes but that's a bajillion dollars you could, instead, pocket. Walmart seems to have no problem staffing their stores with employees who can answer questions, among other things. And they actually sell real hard goods, in meat space. Scale is a lame excuse. Yes your labor will have to scale with your customer base, that's just how a business works. That's a good thing, actually, because that's how we keep society from crumbling.