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It's all dependent entirely on scale. If a bajillion customers have major problems (whether actually major or in their mind), you have to triage and the first t
by kspacewalk2 10mo ago
It's all dependent entirely on scale. If a bajillion customers have major problems (whether actually major or in their mind), you have to triage and the first tier won't be experts with excellent command of English. Support is fucking expensive. Everyone wants bespoke service, but if you are not a customer, or if the amount of business you bring does not justify the expense, the support level you want cannot be provided in the long run.
- BobaFloutist 10mo agoOne thing I've never understood though: if you have a bajillion customers, you presumably have a bajillion dollars to pay customer support, no?
- array_key_first 10mo agoYes but that's a bajillion dollars you could, instead, pocket. Walmart seems to have no problem staffing their stores with employees who can answer questions, among other things. And they actually sell real hard goods, in meat space. Scale is a lame excuse. Yes your labor will have to scale with your customer base, that's just how a business works. That's a good thing, actually, because that's how we keep society from crumbling.
- nephihaha 10mo agoIf someone takes a lot of money off me, then yes, I do need customer support. I had an energy company try and charge me four times what I was owing.