Expert level: sign up for the enterprise plan, get an account manager assigned to your account, request support from them, they’ll say you need to upgrade your

Expert level: sign up for the enterprise plan, get an account manager assigned to your account, request support from them, they’ll say you need to upgrade your plan to have a solutions engineer assigned to the account, upgrade your plan, then BOOM… you get your support query answered in only 3-5 business days.