> How did we go in 20 years from holding these companies to account when they'd misbehave to acting as if they are poor damsels in distress whenever someone poi

> How did we go in 20 years from holding these companies to account when they'd misbehave to acting as if they are poor damsels in distress whenever someone points out a flaw? Honestly I think the problem is more a rosy view of the past versus any actual change in behavior. There have always been defenders of such companies.