4 ms·
Urgh... One of the worst things, when you want to contact someone and they have hidden every means of doing so. It reflects badly on the companies that do this
by nephihaha 11mo ago
Urgh... One of the worst things, when you want to contact someone and they have hidden every means of doing so. It reflects badly on the companies that do this and questions why such pages exist to begin with. I understand why companies hate spam, but when a company hides customer service, that should be a major red flag and reeks of cowardice. Customers can and do have major problems, not just Karen type issues, but being ripped off for hundreds or even thousands. They sometimes hide behind underpaid staff who are students or can barely speak English.
- deleted 11mo ago[deleted]
- alex1138 11mo agoThe worst of all worlds is when something arguably part of the core web experience doesn't have it Here's your Facebook page to talk to all of your friends. Oh, you got banned? TOO BAD
- nephihaha 11mo agoYes, Faecebook is one of the worst. I hate companies that blether on about community guidelines but refuse to say how you violated them. (Which in some cases may be an error.)
- kspacewalk2 11mo agoIt's all dependent entirely on scale. If a bajillion customers have major problems (whether actually major or in their mind), you have to triage and the first tier won't be experts with excellent command of English. Support is fucking expensive. Everyone wants bespoke service, but if you are not a customer, or if the amount of business you bring does not justify the expense, the support level you want cannot be provided in the long run.
- BobaFloutist 11mo agoOne thing I've never understood though: if you have a bajillion customers, you presumably have a bajillion dollars to pay customer support, no?
- array_key_first 11mo agoYes but that's a bajillion dollars you could, instead, pocket. Walmart seems to have no problem staffing their stores with employees who can answer questions, among other things. And they actually sell real hard goods, in meat space. Scale is a lame excuse. Yes your labor will have to scale with your customer base, that's just how a business works. That's a good thing, actually, because that's how we keep society from crumbling.
- nephihaha 11mo agoIf someone takes a lot of money off me, then yes, I do need customer support. I had an energy company try and charge me four times what I was owing.
- mike-cardwell 11mo agoMy domain registrar has their email address and phone number in the very header of their page. It's a breath of fresh air. https://gkg.net/ https://gkg.net/