4 ms·

> I'm not sure I've ever seen a contact page that wasn't like this. Click the “Contact” link at the bottom of this HN page. It’s a mailto link. mailto:hn@ycom

by latexr 11mo ago

> I'm not sure I've ever seen a contact page that wasn't like this. Click the “Contact” link at the bottom of this HN page. It’s a mailto link. mailto:hn@ycombinator.com Reeder has a simple contact form on the page. https://reederapp.com/classic/ https://reederapp.com/classic/ Overcast list an email and social media to contact. https://overcast.fm/contact https://overcast.fm/contact Alfred points to the forum and lists email addresses to contact. https://www.alfredapp.com/help/contact/ https://www.alfredapp.com/help/contact/ iA Writer lists emails. https://ia.net/about-us https://ia.net/about-us SnippetsLab list an email. https://www.renfei.org/snippets-lab/manual/mac/share-your-feedback.html https://www.renfei.org/snippets-lab/manual/mac/share-your-fe... iTerm2 list an email. https://iterm2.com https://iterm2.com Those are just a few off the top of my head. Indie developers tend to be more respectful of their customers. > I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere Yet, too often, it simply isn’t.

n4r9 11mo ago
Deutsche Bahn has a good contact page: https://int.bahn.de/en/help/contact https://int.bahn.de/en/help/contact Conversely, Virgin Media's is well into the "f** off" realm: https://www.virginmedia.com/support/help/contact-us https://www.virginmedia.com/support/help/contact-us
- devsda 11mo ago
  On Virgin Media's page, if you answer "no" to the "is it helpful" question, you apparently get the support forum and chat with us options.
  - n4r9 11mo ago
    Yeah, you do. It's still pretty unfriendly imo - you're forcing a user to express disapproval to get something useful, without telling them what useful thing they're going to get by clicking it. It's par for the course with Virgin Media. I've been with them for years as the cheapest way to get genuinely fast broadband (though that seems to be changing) but the service is dire. Some of the patterns: * When your package contract ends, you always get a much better renewal deal by ringing them up and threatening to leave. The deals you can get online are up to 50% more expensive. This tactic is straight out of the noughties and I can't believe it's still working for them. * However, you often have to keep calling back until someone offers you a good deal. I'm guessing that there is some sort of incentive structure behind the scenes that basically makes it random whether each individual call will pay off. * About 8 years ago they messed up my direct debit so badly for three consecutive months despite multiple lunchtimes wasted on hold to their support line, that I eventually sent a strong email to my best guess of the CEO's email. The next day I was contacted by a very capable technician who immediately sorted it out. * Not so related to their support, but they've recently instituted a price-rise of £4 every year.

by latexr 11mo ago

n4r9 11mo ago

Deutsche Bahn has a good contact page: https://int.bahn.de/en/help/contact https://int.bahn.de/en/help/contact Conversely, Virgin Media's is well into the "f** off" realm: https://www.virginmedia.com/support/help/contact-us https://www.virginmedia.com/support/help/contact-us

devsda 11mo ago
On Virgin Media's page, if you answer "no" to the "is it helpful" question, you apparently get the support forum and chat with us options.
- n4r9 11mo ago
  Yeah, you do. It's still pretty unfriendly imo - you're forcing a user to express disapproval to get something useful, without telling them what useful thing they're going to get by clicking it. It's par for the course with Virgin Media. I've been with them for years as the cheapest way to get genuinely fast broadband (though that seems to be changing) but the service is dire. Some of the patterns: * When your package contract ends, you always get a much better renewal deal by ringing them up and threatening to leave. The deals you can get online are up to 50% more expensive. This tactic is straight out of the noughties and I can't believe it's still working for them. * However, you often have to keep calling back until someone offers you a good deal. I'm guessing that there is some sort of incentive structure behind the scenes that basically makes it random whether each individual call will pay off. * About 8 years ago they messed up my direct debit so badly for three consecutive months despite multiple lunchtimes wasted on hold to their support line, that I eventually sent a strong email to my best guess of the CEO's email. The next day I was contacted by a very capable technician who immediately sorted it out. * Not so related to their support, but they've recently instituted a price-rise of £4 every year.