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I think that is it happening is an important question, but “does the consumer actually want it to happen” should be equally important. It won’t be, because the

by jakeydus 10mo ago

I think that is it happening is an important question, but “does the consumer actually want it to happen” should be equally important. It won’t be, because the c suite will just make the decision for us all, but it ought to be.

com2kid 10mo ago
If done properly you shouldn't be able to tell. A really good voice AI assistant is indistinguishable from front line support reading through a script, and potentially a few steps better.