It's more the principle of requiring additional information after a reservation has been booked instead of being up-front about it, and sending it over unencryp

It's more the principle of requiring additional information after a reservation has been booked instead of being up-front about it, and sending it over unencrypted email. The biggest issue is that I responded to their original email within 24 hours, but have now waited 10 days without resolution or any feedback.