3 ms·
If you have to interact with customers at all, this is a very realistic situation. The candidate would get points for following up on the tangent question after
by TWAndrews 14y ago
If you have to interact with customers at all, this is a very realistic situation. The candidate would get points for following up on the tangent question after demonstrating the ability to control the flow of the conversation.
That may not be key for all positions, but for more senior roles, and all roles which are predominantly customer facing, it's absolutely critical.
- mikeash 14y agoI disagree. There's no goal here. Being able to say "no" is important, but so is knowing when to say "no" and when to say "yes". If somebody tries to drag you onto an irrelevant tangent in a meeting, that's when you should say "no". If somebody is talking to you one-on-one and you discover that they actually care about something different than you thought, that's when you should say "yes". The problem with this scenario is that it pretends to measure a person's ability to say "no" all while giving them no reason whatsoever to actually say "no". If you want to test a person's ability to say "no", you have to put them in a situation where that's actually the correct move.