if I’m the paying customer, I’ll be working hard to find a replacement if this company acquires one of my vendors That’s one goal of market segmentation. I am

if I’m the paying customer, I’ll be working hard to find a replacement if this company acquires one of my vendors That’s one goal of market segmentation. I am not saying it is good or bad. Only that everything is not for everyone, and moreso as price is a discriminating factor…e.g. your $500/hour consultant is more likely to take your call than a SAAS.