> For tasks that arent customer facing, LLMs rock. Human in the loop. Perfectly fine. But whenever I see AI interacting with someones customer directly I just g

> For tasks that arent customer facing, LLMs rock. Human in the loop. Perfectly fine. But whenever I see AI interacting with someones customer directly I just get sort of anxious Especially since every mainstream model has been human preference-tuned to obey the requests of the user… I think you may be able to have an LLM customer facing, but it would have to be a purpose-trained one from a base model, not a repurposed sycophantic chat assistant.