4 ms·

The freedom to leave is what makes customers stay

• PaulHoule 1y ago
  See https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty
  • razor_blog 1y ago
    Thanks for that comment. I didnt know Hirschmann, but now I will write an essay about this.