4 ms·
> Notice that they are saying "Windows support" not "Microsoft Support", not knowing that Windows is a product from Microsoft would suggest they are looking for
by bradleyland 14y ago
> Notice that they are saying "Windows support" not "Microsoft Support", not knowing that Windows is a product from Microsoft would suggest they are looking for people with a very low level of knowledge.
They do this to avoid being cornered. On one occasion, when screwing with one of the callers, I had a little rage fit accusing them of breaking all kinds of laws. The "manager" informed me that "We never claimed that we were calling from Microsoft, we're calling from Windows Tech Support, which is the name of our company." The agents are very careful not to say they're calling from Microsoft. I suspect that this is some attempt at circumventing exposure to local fraud laws wherever they are based. I'm not saying it will be effective, mind you; just that I suspect that's why.
- lindenr 14y agoIt could also be that they're trying to filter out people who know "Windows support" sounds dodgy. This also fits with the fact that they still seem to all have Indian accents -- an immediate off-put to those who have heard about these scams. People who don't hang up when they hear the words "Windows support" coming from someone with an Indian accent would probably be very much more likely to fall for it.