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Chat is OK at making anything sound promising, but it will not talk to real people and give you the real market signals. We do both, we do the “synthetic” data
by Matzalar 10mo ago
Chat is OK at making anything sound promising, but it will not talk to real people and give you the real market signals. We do both, we do the “synthetic” data analysis, but more importantly we talk to real people and ask them what they think. Depending on the product (or project), we’ll usually get few hundred real interactions. The goal is to get enough real, unfiltered feedback to see whether there’s a consistent signal to make a decision.
- KurSix 10mo agoThe irony is that people give the most honest and unfiltered feedback when no one is asking them. When a bot approaches a user (even a research one), the observer effect kicks in, and answers often become more polite or socially desirable. Analyzing historical threads where people are just complaining to each other often yields a much more accurate and "raw" pain signal than direct questioning. There, people aren't trying to be nice to your agent.