I think Amazon got to #1 by giving a crap about exactly one thing alone: customer experience. Getting an email about a non-critical update to a random purchase

I think Amazon got to #1 by giving a crap about exactly one thing alone: customer experience. Getting an email about a non-critical update to a random purchase I made 2 months ago? Not a good customer experience. I feel for you, artymiak, for being treated like a disposable piece of rubbish. Fact is, Amazon has their priorities straight, and helping every snubbed author feel better about their life's work isn't really part of it.