The Agile Manifesto says "People over process", this can be interpreted in many ways. But ideally you follow the 80/20 rule and have clear cut processes for the

The Agile Manifesto says "People over process", this can be interpreted in many ways. But ideally you follow the 80/20 rule and have clear cut processes for the most frequent cases and/or liability/law/SLA stuff you can't do without. But you should have fast escape hatches as well imo where a good engineer having admin access on a platform or deploying a hot-fix is also possible.