"..teams not design..efficiency.." Enough truth in that. Need hours back and forth w/the end user, moderately sophisticated UX designers (eg. empathy, anybody

"..teams not design..efficiency.." Enough truth in that. Need hours back and forth w/the end user, moderately sophisticated UX designers (eg. empathy, anybody?) user education (not mandates) and training, an actually useful help desk, efficient equipment... And real time graduated enforcement that impacts all levels, not just the bottom level perp-scapegoat.