I should probably do that too. I once wrote an email that to me was just filled with impersonal information. The receiver was somebody I did not personally know

I should probably do that too. I once wrote an email that to me was just filled with impersonal information. The receiver was somebody I did not personally know. I later learned I made that person cry. Which I obviously did not intend. I did not swear or call anyone names. I basically described what I believe they did, what is wrong about that and what they should do instead.