> Because amazon doesn't have a web search service but they do have a product recommendation service? That's the whole point here. People use web search as a p

> Because amazon doesn't have a web search service but they do have a product recommendation service? That's the whole point here. People use web search as a product recommendation service, even though Amazon has one natively. What makes you think people won't (and they already are, in massive numbers) use chatbots for product recommendations and web search?