3 ms·

Me neither, but I remember that when searching for hotels and Airbnbs, I only filter for hotels that are 8+/10 domestically and 9+/10 internationally, which fil

by jampa 11mo ago

Me neither, but I remember that when searching for hotels and Airbnbs, I only filter for hotels that are 8+/10 domestically and 9+/10 internationally, which filters out many of the hotels that have those kinds of issues (and score doesn't affect budget much).

netsharc 11mo ago
Booking.com has this grade inflation issue. if something is shit but you rate everything else fairly (things like location, staff friendliness, etc), the final score will be 7 or 8.. in summary: I had a lousy experience, 7/10! It takes some experience to realize that a place graded 7.x probably has serious issues.
- cperciva 11mo ago
  The problem here is that "mean" is a poor average. For hotels, if you're rating in 10 different categories, you really want a single 0/10 to bring the overall score down by way more than one point. The opposite situation can also occur. At my university, entrance scholarships were decided a few years ago based on students' aggregate score across 25ish dimensions (I can't remember the exact number) where students were each rated 1-4. Consequently a student who was absolutely exceptional in one area would be beaten out by a student who was marginally above average in all the other areas. I suggested that rather than scoring 1-4 the scores should be 1/2/5/25 instead.
  - zejn 11mo ago
    The problem here begins even before the mathematical issue - it's that web sites that live from listing bookings have an incentive to offer a way to delete reviews that are not in line with what the owner wants to see.
- rsynnott 11mo ago
  Honestly, the ratings on those sites are essentially useless anyway, because people are bad at reviewing. I generally sample the lowest rating written reviews, to check if people are complaining about real stuff, or are just confused. For instance, if a hotel doesn't have a bar, some of the negative reviews will usually be about how the hotel doesn't have a bar; these can be safely ignored as having been written by idiots (it is not like the hotel is hiding the fact that it doesn't have a bar). Occasionally some of the positive reviews are similarly baffling. Was recently booking a hotel in Berlin in January, and the top review's main positive comment about the hotel was that it had heating. Well, yeah, I mean, you'd hope so. I can only assume that the reviewer was a visitor from the 19th century.
  - sgerenser 11mo ago
    The worst thing I’ve found with positive reviews is ones that are obviously fake/incentivized. I looked up reviews recently for a hotel that I used to stay at a lot for work, and had gone way downhill with many issues (broken ACs, mold, leaking ceilings, etc.). I was curious if they ever fixed their problems. I was at first surprised that they had a fairly positive overall review rating. But looking deeper, the many negative reviews were just crowded out by obviously fake reviews. Dead giveaways: every single one named multiple people by name. “Dave at the front desk was just so friendly and welcoming! Barbara the housecleaner did a fantastic job cleaning. And Steve the bartender just made my day! I love this hotel! 5 stars!” (Almost) nobody reviewing a hotel for real does that.

by jampa 11mo ago

netsharc 11mo ago

Booking.com has this grade inflation issue. if something is shit but you rate everything else fairly (things like location, staff friendliness, etc), the final score will be 7 or 8.. in summary: I had a lousy experience, 7/10! It takes some experience to realize that a place graded 7.x probably has serious issues.

cperciva 11mo ago
The problem here is that "mean" is a poor average. For hotels, if you're rating in 10 different categories, you really want a single 0/10 to bring the overall score down by way more than one point. The opposite situation can also occur. At my university, entrance scholarships were decided a few years ago based on students' aggregate score across 25ish dimensions (I can't remember the exact number) where students were each rated 1-4. Consequently a student who was absolutely exceptional in one area would be beaten out by a student who was marginally above average in all the other areas. I suggested that rather than scoring 1-4 the scores should be 1/2/5/25 instead.
- zejn 11mo ago
  The problem here begins even before the mathematical issue - it's that web sites that live from listing bookings have an incentive to offer a way to delete reviews that are not in line with what the owner wants to see.
rsynnott 11mo ago
Honestly, the ratings on those sites are essentially useless anyway, because people are bad at reviewing. I generally sample the lowest rating written reviews, to check if people are complaining about real stuff, or are just confused. For instance, if a hotel doesn't have a bar, some of the negative reviews will usually be about how the hotel doesn't have a bar; these can be safely ignored as having been written by idiots (it is not like the hotel is hiding the fact that it doesn't have a bar). Occasionally some of the positive reviews are similarly baffling. Was recently booking a hotel in Berlin in January, and the top review's main positive comment about the hotel was that it had heating. Well, yeah, I mean, you'd hope so. I can only assume that the reviewer was a visitor from the 19th century.
- sgerenser 11mo ago
  The worst thing I’ve found with positive reviews is ones that are obviously fake/incentivized. I looked up reviews recently for a hotel that I used to stay at a lot for work, and had gone way downhill with many issues (broken ACs, mold, leaking ceilings, etc.). I was curious if they ever fixed their problems. I was at first surprised that they had a fairly positive overall review rating. But looking deeper, the many negative reviews were just crowded out by obviously fake reviews. Dead giveaways: every single one named multiple people by name. “Dave at the front desk was just so friendly and welcoming! Barbara the housecleaner did a fantastic job cleaning. And Steve the bartender just made my day! I love this hotel! 5 stars!” (Almost) nobody reviewing a hotel for real does that.