I’ve used hotels.com and Expedia forever Each time a hotel has had an issue Expedia and hotels.com has fixed the issue for me by refunding the difference or gi

I’ve used hotels.com and Expedia forever Each time a hotel has had an issue Expedia and hotels.com has fixed the issue for me by refunding the difference or giving me a credit for another booking Cancelling through hotels.com has always been easy. Even for bookings that have been non refundable, they can call the hotel and make exceptions. I would never not use it. Dealing with sites directly is a nightmare.