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What I'd give at #2 to have some kind of backdoor ISP contact to these vendors to be able to ask "what exactly the hell is going on here?". Having to troublesh
by kotaKat 11mo ago
What I'd give at #2 to have some kind of backdoor ISP contact to these vendors to be able to ask "what exactly the hell is going on here?".
Having to troubleshoot things like Playstation Network bans ("or is it a ban?") behind CGNAT is an interesting adventure that typically leads nowhere.
- protocolture 11mo agoFew if any of them permit outside contact. I remember having to get a customer to escalate their PSN case after removing the GEOIP configuration because PSN didnt reflect the change immediately. Its really difficult from a customer service perspective, because the error messages tend to pin the blame on the ISP, despite it wholly being a circumstance of the content owner. You do get lucky, IIRC theres a few blog posts where people go into detail about how to contact some providers, but I found that some of them rotated those emails pretty regularly.