> It should be illegal to run a “support” department where most agents don’t understand the bare minimum of basics about how the internet works. Recently when

> It should be illegal to run a “support” department where most agents don’t understand the bare minimum of basics about how the internet works. Recently when Optimum in NYC broke their IPv6, only 1 out of the 5 tech support people I talked to knew what IPv6 is. None of them fixed the problem. The problem resolved after a couple of days, so I assume someone finally noticed their infrastructure was broken. Incredibly frustrating to deal with an impenetrable wall of incompetence.