Our city fiber support is awesome and I've had luck in the past with telling the frontline tech that I likely needed to talk to one of the senior techs, and get

Our city fiber support is awesome and I've had luck in the past with telling the frontline tech that I likely needed to talk to one of the senior techs, and getting immediately escalated. I don't remember the exact problem I was having, but it was something slightly tricky that I had done extensive investigation on before calling.