3 ms·
Going off on a tangent now, but man, I wish when you called support you could go through a quick technical competency test, and your results dictated who you go
by Workaccount2 11mo ago
Going off on a tangent now, but man, I wish when you called support you could go through a quick technical competency test, and your results dictated who you got support from.
Nailing dense questions about network infrastructure? You get to the engineering team.
Failing to know what the "G" in 2.4GHz means? You probably just need someone to tell you to restart your router.
- linsomniac 11mo agoOur city fiber support is awesome and I've had luck in the past with telling the frontline tech that I likely needed to talk to one of the senior techs, and getting immediately escalated. I don't remember the exact problem I was having, but it was something slightly tricky that I had done extensive investigation on before calling.
- ce4 11mo agoRelevant xkcd: https://xkcd.com/806/ https://xkcd.com/806/
- vedmed 11mo agoThis is actually a great idea. For the consumer. Not for a monopoly ISP which can ignore every issue and collect checks.