4 ms·
Amazing that we now live in a world where AI can instantly an accurately diagnose a network infrastructure problem, but you are still forced to talk to CS drone
by terminalshort 11mo ago
Amazing that we now live in a world where AI can instantly an accurately diagnose a network infrastructure problem, but you are still forced to talk to CS drones who tell you again and again "have you tried unplugging it and plugging it back in?"
- mh- 11mo agoI'm not so sure that's an accurate diagnosis. But I agree it's certainly better than one can get from phoning support.
- szundi 11mo ago[dead]
- Twirrim 11mo agoI can't speak to the accuracy of the diagnosis, but the claims about NTP are bizarre, and to the best of my knowledge, wrong. There's nothing specific about the times the incidents cluster around that would have anything to do with NTP. It doesn't work like that.
- VBprogrammer 11mo agoThough, if I was the author the speculation about the restart time would have me breaking out a timer.
- globie 11mo agoWe're talking about this line, right? >The precision of outages (at :29 and :44) matches a network-synchronized clock (NTP). I think this just correctly points out that if the trigger was something unsynchronized like animals chewing on wires or someone digging underground, you wouldn't have 61% of events occurring at these two second markers. Even if the trigger was something digital but on a machine that isn't NTP synchronized, you would eventually have enough clock drift to move the events to other seconds. 61% combined at two markers (exactly 15 seconds apart) strongly suggests synchronized time.
- deleted 11mo ago[deleted]
- noduerme 11mo agoCustomer support isn't allowed to tell you to attack the box with a hammer. But if they could be totally honest...
- supportengineer 11mo agoOops, I accidentally destroyed your infrastructure with my car. Please roll a truck.
- cyanydeez 11mo ago"Instantly"
- supportengineer 11mo agoThat’s more about enhancing shareholder value than anything else. The MBA’s need to cut those costs and keep them down in order to get their promotions and bonuses. The CEO needs another yacht by the way.
- Workaccount2 11mo agoGoing off on a tangent now, but man, I wish when you called support you could go through a quick technical competency test, and your results dictated who you got support from. Nailing dense questions about network infrastructure? You get to the engineering team. Failing to know what the "G" in 2.4GHz means? You probably just need someone to tell you to restart your router.
- linsomniac 11mo agoOur city fiber support is awesome and I've had luck in the past with telling the frontline tech that I likely needed to talk to one of the senior techs, and getting immediately escalated. I don't remember the exact problem I was having, but it was something slightly tricky that I had done extensive investigation on before calling.
- ce4 11mo agoRelevant xkcd: https://xkcd.com/806/ https://xkcd.com/806/
- vedmed 11mo agoThis is actually a great idea. For the consumer. Not for a monopoly ISP which can ignore every issue and collect checks.