Not this bad of a situation but I’ve successfully gotten them to escalate to the network engineers who were able to help Perhaps asking specifically to be esca

Not this bad of a situation but I’ve successfully gotten them to escalate to the network engineers who were able to help Perhaps asking specifically to be escalated to or put in contact with a network engineer would be helpful Or at least find one online and send him an email - sometimes they ignore you but sometimes they go out of their way to resolve your issue