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I’ve dealt with this at least twice on behalf of clients. In both cases, another provider entering the market was the only thing that made a difference. By that

by nativeit 11mo ago

I’ve dealt with this at least twice on behalf of clients. In both cases, another provider entering the market was the only thing that made a difference. By that point, they’d already burned all the good will they had in the area, so maybe they would have fixed things with competition, but I wouldn’t know, my clients got on the waitlist to jump ship the absolute nanosecond they hear about it.

TimTheTinker 11mo ago
Makes me wonder if Starlink is an option for OP. It's more expensive than most ISPs, but probably less than 3x what most people pay.
- MobiusHorizons 11mo ago
  The op showed starlink as a comparison. It was one of several 100Mbit options. Comcast is the only service above the 100Mbit level at 1200Mbit advertised .
  - benjojo12 11mo ago
    100Mbit seems fine? I obviously don't have the full picture for what the OP is doing with their line on a day-to-day basis, but, saying that you're entirely out of options when there is an option that is just slower is a little odd (I do get that Starlink is also quite expensive if it is not your only serious choice)
    - Aachen 11mo ago
      Given that they have multi-minute outages multiple times per day and they're still not switching to one of the 100mbps options, I think it's a safe assumption that they really do need that speed more than the reliability I'm a heavy user myself and would be perfectly pleased with a symmetric 100/100 connection, but would even rather make due with 20/20 if that meant no regular outages, so I would agree with you but OP's needs seem specific
- willis936 11mo ago
  Starlink service is blacked out if you're within 20 miles of a radiotelescope that uses nearby bands as starlink. Maybe that's considered an edge case, but I can promise you Comcast has a lot of neglected infrastructure in those areas. I have receipts to prove that service dropouts are from outside the demarc but I had to waste a lot of time getting a tech to come out and say "looks fine to me".
- jliptzin 11mo ago
  It's not more expensive, I am paying $40 / month for 100 Mbit, which is fine for me.

TimTheTinker 11mo ago

Makes me wonder if Starlink is an option for OP. It's more expensive than most ISPs, but probably less than 3x what most people pay.

MobiusHorizons 11mo ago
The op showed starlink as a comparison. It was one of several 100Mbit options. Comcast is the only service above the 100Mbit level at 1200Mbit advertised .
- benjojo12 11mo ago
  100Mbit seems fine? I obviously don't have the full picture for what the OP is doing with their line on a day-to-day basis, but, saying that you're entirely out of options when there is an option that is just slower is a little odd (I do get that Starlink is also quite expensive if it is not your only serious choice)
  - Aachen 11mo ago
    Given that they have multi-minute outages multiple times per day and they're still not switching to one of the 100mbps options, I think it's a safe assumption that they really do need that speed more than the reliability I'm a heavy user myself and would be perfectly pleased with a symmetric 100/100 connection, but would even rather make due with 20/20 if that meant no regular outages, so I would agree with you but OP's needs seem specific
willis936 11mo ago
Starlink service is blacked out if you're within 20 miles of a radiotelescope that uses nearby bands as starlink. Maybe that's considered an edge case, but I can promise you Comcast has a lot of neglected infrastructure in those areas. I have receipts to prove that service dropouts are from outside the demarc but I had to waste a lot of time getting a tech to come out and say "looks fine to me".
jliptzin 11mo ago
It's not more expensive, I am paying $40 / month for 100 Mbit, which is fine for me.