4 ms·

Which jobs is it doing, exactly? From what I can tell at this point it's a solution looking for a problem. Incredibly impressive, not so useful

• chermi 11mo ago
  Customer service.
  • dom96 11mo ago
    You cannot trust GenAI to do this job, so no, it's not doing this job
  • gh0stcat 11mo ago
    Only for the most basic of requests. I have interacted with a fair share of AI front loaded customer service chat portals and they are often misleading, sending outright incorrect info (telling us that the dev team would work on it even when they weren't going to) and I almost always just want to talk to an agent. Yes, it's a good first layer to prevent people who haven't even bothered to read any FAQ or informational pages, but it's not doing real customer service work.
  • AstroBen 11mo ago
    Is it? https://www.forbes.com/sites/quickerbettertech/2025/05/18/business-tech-news-klarna-reverses-on-ai-says-customers-like-talking-to-people/ https://www.forbes.com/sites/quickerbettertech/2025/05/18/bu...
  • thefz 11mo ago
    Anything that requires reasoning over data and applying experience, such as technical troubleshooting, is outside of this scope.