> I think it's the play between incompetence and having absolutely no incentive to do anything about it The lack of business case is the most likely culprit. "

> I think it's the play between incompetence and having absolutely no incentive to do anything about it The lack of business case is the most likely culprit. "You want to put engineering resources into something that only the $100/mo guys are going to use?" You might be tempted to think "but my big org will use that", but I can guarantee compliance will shut it down -- you will never be permitted to enable a feature that intentionally causes hard downtime when (some external factor) happens.