The post is describing a full port-mortem process including a Five Whys (https://en.wikipedia.org/wiki/Five_whys https://en.wikipedia.org/wiki/Five_whys) inquir

The post is describing a full port-mortem process including a Five Whys (https://en.wikipedia.org/wiki/Five_whys https://en.wikipedia.org/wiki/Five_whys) inquiry. In a mature organization that follows best SRE practices, this will be performed by the relevant service teams, recorded in the port-mortem document, and used for creating follow-up actions. It's almost always an internal process and isn't shared with the public--and often not even with customers under NDA. We mustn't assume that CloudFlare isn't undertaking this process because we're not an audience to it.