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I think cloudflare has billions worth of incentives to be reliable however they can slip up, it happens and that's why centralization is bad.

• graemep 11mo ago
  That is true. However, I would say that the effect of this outage on customer retention will be (relatively) smaller than it would be for a smaller CDN.
  • MiscIdeaMaker99 11mo ago
    Maybe? Maybe not? It depends on the nature of the outage and how motivated their customers are to switch over to a new service.
    • littlestymaar 11mo ago
      The good news is that we're just living in a perfect natural experiment: Cloudflare just caused a massive internet outage costing millions of dollars worldwide, in part due to a very sloppy mistake that definitely ought to have been prevented (using Rust's “unwrap” in production ). Let's see how many customers they lose because of that and we'll see how big are their incentives. (If you look at the evolution of their share value, it doesn't look like the incident terrified their shareholders at least…)
      • AznHisoka 11mo ago
        That experiment already happened last year with Crowdstrike. Nothing detrimental happened. Their revenue actually increased and stock went up
        • hoppp 11mo ago
          Stock went up because if they can cause a lot of damage without repercussions they must be very valuable.