I read this book but didn't really care for it. sh1mmer basically had it right. He wants people to be genuine and try to phrase things we want in terms of the

I read this book but didn't really care for it. sh1mmer basically had it right. He wants people to be genuine and try to phrase things we want in terms of the gain for the other party. I haven't got to reading it yet, but a friend who I trust recommended "Influence: Science and Practice". He said it was a lot less fluffy than Carnegie's book.