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Agree. Dealing with Amazon customer support is such a great experience and it keeps on improving every time I reach out to them.

by geodel 11mo ago

apparent 11mo ago
I can't tell if this is sarcasm or not. I remember when their customer service was truly great, about 20 years ago. Now it is not great, but still much better than car dealers, IMO.
rchaud 11mo ago
When did you last use their support? 15 years ago, I needed to click 1 button to chat with support instantly about a faulty iPod I bought. They issued a refund and return mail label instantly. 3 months ago, I had to navigate multiple froms and dropdowns to even reach a chat representative. And when I did, they had none of the information I spent several minutes filling out. The rep then grilled me about my order, seemingly incredulous that Amazon had sent me a "new" product that was clearly used and repackaged when I opened it (this has been common for years as Amazon commingles its own stock with that of 3rd party sellers).
- apparent 11mo ago
  FWIW I find Amazon's phone support to be faster than the chat stuff. It's usually just a couple mins, most of which time you're on hold while they're fixing it. My wife hates dealing with returns, but I find that it's usually no big deal, and often they'll give you $5 or $10 for your trouble, if things don't get sorted out the first time (which seems to be about 10% of the time).
- HeyLaughingBoy 11mo ago
  ? I've returned two items from Amazon in the last year and in both cases, all I had to do was click on the "Return" button and drop it off at my local UPS Store. Why did you need to talk to support?
  - rchaud 11mo ago
    Because the Return button didn't give me an option to print a mail label. I had to click through multiple screens and finally located the support chat link.
blibble 11mo ago
this has to be satire right? I can't imagine any support experience worse than dealing with Amazon "customer support" christ help you if you mix that with a car dealership
- apparent 11mo ago
  There's no doubt that mixing these two could be a nightmare. But if you're replacing the pre-purchase haggling of a car dealership with the no-haggle process of buying on Amazon, then it might not be awful. The real question is: who's on the hook if things aren't as described/pictured? It sounds like these all come with extended warranties, so that would mean it would be the dealer. They're no picnic to deal with, but that's going to be the case no matter whether you buy the car from them or from Amazon. If you can have a more pleasant buying experience by starting with Amazon, that's a win in my book. As a knock-on effect, it could help bring down prices on used cars sold by other dealers, since buyers could point to these car listings as comparables.

Agree. Dealing with Amazon customer support is such a great experience and it keeps on improving every time I reach out to them.

by geodel 11mo ago

Agree. Dealing with Amazon customer support is such a great experience and it keeps on improving every time I reach out to them.

apparent 11mo ago

I can't tell if this is sarcasm or not. I remember when their customer service was truly great, about 20 years ago. Now it is not great, but still much better than car dealers, IMO.

rchaud 11mo ago

When did you last use their support? 15 years ago, I needed to click 1 button to chat with support instantly about a faulty iPod I bought. They issued a refund and return mail label instantly. 3 months ago, I had to navigate multiple froms and dropdowns to even reach a chat representative. And when I did, they had none of the information I spent several minutes filling out. The rep then grilled me about my order, seemingly incredulous that Amazon had sent me a "new" product that was clearly used and repackaged when I opened it (this has been common for years as Amazon commingles its own stock with that of 3rd party sellers).

apparent 11mo ago
FWIW I find Amazon's phone support to be faster than the chat stuff. It's usually just a couple mins, most of which time you're on hold while they're fixing it. My wife hates dealing with returns, but I find that it's usually no big deal, and often they'll give you $5 or $10 for your trouble, if things don't get sorted out the first time (which seems to be about 10% of the time).
HeyLaughingBoy 11mo ago
? I've returned two items from Amazon in the last year and in both cases, all I had to do was click on the "Return" button and drop it off at my local UPS Store. Why did you need to talk to support?
- rchaud 11mo ago
  Because the Return button didn't give me an option to print a mail label. I had to click through multiple screens and finally located the support chat link.

blibble 11mo ago

this has to be satire right? I can't imagine any support experience worse than dealing with Amazon "customer support" christ help you if you mix that with a car dealership

apparent 11mo ago
There's no doubt that mixing these two could be a nightmare. But if you're replacing the pre-purchase haggling of a car dealership with the no-haggle process of buying on Amazon, then it might not be awful. The real question is: who's on the hook if things aren't as described/pictured? It sounds like these all come with extended warranties, so that would mean it would be the dealer. They're no picnic to deal with, but that's going to be the case no matter whether you buy the car from them or from Amazon. If you can have a more pleasant buying experience by starting with Amazon, that's a win in my book. As a knock-on effect, it could help bring down prices on used cars sold by other dealers, since buyers could point to these car listings as comparables.