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I did the same thing with Carvana. The experience was wonderful until after I got the car. They waxed the stupid thing with the windows down. There was wax in r

by kulahan 11mo ago

I did the same thing with Carvana. The experience was wonderful until after I got the car. They waxed the stupid thing with the windows down. There was wax in random places EVERYWHERE in the car. I asked for money for an internal detailing (I was willing to just deal with the external part having the worst buff job I've ever seen). They offered $75 and the lady on the phone said she could get her SUV detailed for that much. In Texas. Anyways, in the end, you can get them to do almost anything by simply saying you want to return the car. That's pretty damn expensive and something they have no choice but to honor. Still, if you don't know this trick, it's a good way for these guys to be sneaky. This would've been easier for me to deal with if I could just physically bring it in somewhere and say "give it back clean". That being said, I also understand you have better consumer protections in the UK, so maybe things are different for you.

m463 11mo ago
Did you find this at the time of delivery? Or was this something you found out afterwards? I would assume "decline to accept" is different than "return car", is that true?
- kulahan 11mo ago
  Yes - declining to accept happens at the delivery truck itself. Once you've accepted it, you have a small window of time (1-2 weeks?) to return it. To do that, they have to send a truck back out to pick it up. I think it's because of some law in the US requiring a grace period to return cars. One of the best consumer protection laws in the US, in my experience. I saved a lot of young military guys a lot of money by forcing them to return their 22% APR, 0% equity, brand-new, street demon car and get something vaguely reasonable.
captainregex 11mo ago
I had to threaten to sue them by opting out of their time triggered arbitration clause to get them to give me the deposit back on a car they couldn’t/wouldn't deliver. Carvana sucks.

by kulahan 11mo ago

m463 11mo ago

Did you find this at the time of delivery? Or was this something you found out afterwards? I would assume "decline to accept" is different than "return car", is that true?

kulahan 11mo ago
Yes - declining to accept happens at the delivery truck itself. Once you've accepted it, you have a small window of time (1-2 weeks?) to return it. To do that, they have to send a truck back out to pick it up. I think it's because of some law in the US requiring a grace period to return cars. One of the best consumer protection laws in the US, in my experience. I saved a lot of young military guys a lot of money by forcing them to return their 22% APR, 0% equity, brand-new, street demon car and get something vaguely reasonable.

captainregex 11mo ago

I had to threaten to sue them by opting out of their time triggered arbitration clause to get them to give me the deposit back on a car they couldn’t/wouldn't deliver. Carvana sucks.