2 ms·

Reality Distortion Field vs. Excellent Customer Service: Which is more effective?

• ams6110 14y ago
  To me the Jobs letter reads like one from a leader: strong, confident, and yes egotistical. "I know I'm right, this will all work out to your benefit, you made the right decision, but all things considered it seems right to throw you a bone." The Cook letter reads like one from a battered spouse. "I'm sorry, please don't leave me, meanwhile have some other women if that makes you happy."
  • enraged_camel 14y ago
    Yes. I'm glad Cook wrote the letter, but it does come across as a bit too meek.
  • jasonlotito 14y ago
    The problem with Jobs' confident tone is that he'd use it even for things he was clearly wrong on (of which he'd amend a year later). Sorry, but a leader confesses his wrongs and moves on. He doesn't try to weasel out of it by handing waving and pointing.