Indeed, this is something to be aware of. They are not selling you a magical SaaS solution. They are renting to you a particular physical server on a particula

Indeed, this is something to be aware of. They are not selling you a magical SaaS solution. They are renting to you a particular physical server on a particular physical shelf. In principle, you could break into the DC and steal your server and lay it on your desk at home and it would operate exactly as it did inside the DC. Some people accustomed to cloud expect magic from their dedicated servers, which does not exist.