The business model is you hire a live in “manager”, often times a recent immigrant, in quotes because they don’t manage anything, but they are called that so th

The business model is you hire a live in “manager”, often times a recent immigrant, in quotes because they don’t manage anything, but they are called that so they don’t qualify for overtime. Then you pay them $50k or so per year, might even be for a married couple, and the kiosk helps them get sleep by avoiding interruptions overnight. But they’re still there in case of fire or police emergency to provide access and keys and whatnot. The person on the kiosk is obviously in India/Colombia/Philippines/etc where labor is cheaper and they can handle multiple hotels at once. Personally, I avoid those types of hotels, but don’t know if it will be as much of a choice in the future. I so like online checkin with Hilton’s app and using my phone as a key, so I rarely see the front desk anyway.