> At a point, all you can do is apologise, offer compensation if possible, and plot out how you’re going to prevent it going forward. I totally agree – You've

> At a point, all you can do is apologise, offer compensation if possible, and plot out how you’re going to prevent it going forward. I totally agree – You've covered the 3 most important things to do here: Apologize; make it right; sufficiently explain in detail to customers how you'll prevent recurrences. After reading the post, I see the 1st of 3. To their credit, most companies don't get that far, so thanks, Checkout.com. Now keep going, 2 tasks left to do and be totally transparent about.