I'm in this exact situation and I am not sure if I can get the right person to answer the phone as effectively as I could. I'm not dying to answer the phone -

I'm in this exact situation and I am not sure if I can get the right person to answer the phone as effectively as I could. I'm not dying to answer the phone - but until I have a good feel for what the "frequently asked questions" are, I can't pass that responsibility onto anyone else.