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Thanks for the feedback; let me try to give you some more info: 1. Yes, we're (painfully) aware that restoring users' trust is going to be a big deal. There's
by jacobian 14y ago
Thanks for the feedback; let me try to give you some more info:
1. Yes, we're (painfully) aware that restoring users' trust is going to be a big deal. There's obviously no way I can prove the future, so all I can say is that we're in this for the long haul. Grove fits in perfectly with our business, is a product that we fundamentally believe in, and so it's not going anywhere. We're not going to sell it, or shut it down, or "pivot" into a different business. I hope I have a good enough reputation that you can take me at my word, but whatever: our actions over the coming months and years will prove this.
2. We're not re-branding; that feels dishonest (plus, I love the brand.) I'm confidant that we can restore whatever trust we've lost.
3. Oh hells yes, I want an awesome mobile site/app, too. Realistically it's a bit down the list after some of the backend stuff we need to hammer our first. But I want one, bad, so it'll happen as soon as we can!
Thanks again for the feedback, it's really helpful. If you've got anything else you'd like to tell me/us -- or if there's anything more I can do to get you back as a user -- please drop me a line (jacob at jacobian.org).