I've never used turn-by-turn - not available on iPhone Google Maps. Like I said, I'm sure you can easily argue that I should be more prepared instead of blaming

I've never used turn-by-turn - not available on iPhone Google Maps. Like I said, I'm sure you can easily argue that I should be more prepared instead of blaming a piece of technology. In that case, people shouldn't blame their car manufacturer when a new car stalls on the side of the road, their computer makers when the batteries don't hold charge, or web-hosts when the cascading network failures bring down their sites. Failure is not acceptable, neither is poor performance, especially when you pay for it and when it has worked well in the past. Three years ago, I bought an iPhone primarily for visual voicemail and Google Maps. I upgraded when new phones come out and have been very satisfied. I don't see why I should have to switch to poor GPS software and stop my reliance on a device that cost me more than my laptop. I understand WHY Apple did it. Still doesn't mean it was the right decision. Hence the very public apology.