3 ms·

I don't think that Apple should have pulled the apology card for this. Apologizing on this scale will surely help customer frustration, but it's not necessarily

by zalzane 14y ago

I don't think that Apple should have pulled the apology card for this. Apologizing on this scale will surely help customer frustration, but it's not necessarily something you can do very often. While apologizing may have a positive effect, to be honest the problems with the maps app really weren't -that- bad. It's not like the antenna issue where nobody could use their phone if they held it wrong. They really should have saved the apology card for mending an issue much more dire. Now that they've used it up, they can't really publicly apologize for anything for quite a few years lest their brand become tainted.

cageface 14y ago
to be honest the problems with the maps app really weren't -that- bad It's astonishing that people keep saying this even after the CEO has taken the almost unprecedented step of issuing a formal apology. Maybe the new maps were ok for you, but they're clearly a disaster for a lot of users and well below Apple's usual standard. Apple fans are doing them a disservice by refusing to admit and address their weaknesses.
- zalzane 14y ago
  Looks like I omitted a word in my original post, I meant to say that the fallout from maps wasn't that bad. People can still replace their maps app with google or bing or whoever's map application. The problems with the iOS maps aren't a showstopper for the entire platform like the antenna issues were. There were a lot more people angry over the antenna issues than over the maps issues, so I don't really see how the apology was warranted.
  - cageface 14y ago
    Presumably nobody knows more about this problem than Tim Cook at this point and he saw fit to issue an apology I'm sure he very much would have preferred not to give. You don't imagine that your own anecdotal experience gives you special insight here, do you?

3 ms·

I don't think that Apple should have pulled the apology card for this. Apologizing on this scale will surely help customer frustration, but it's not necessarily

by zalzane 14y ago

cageface 14y ago
to be honest the problems with the maps app really weren't -that- bad It's astonishing that people keep saying this even after the CEO has taken the almost unprecedented step of issuing a formal apology. Maybe the new maps were ok for you, but they're clearly a disaster for a lot of users and well below Apple's usual standard. Apple fans are doing them a disservice by refusing to admit and address their weaknesses.
- zalzane 14y ago
  Looks like I omitted a word in my original post, I meant to say that the fallout from maps wasn't that bad. People can still replace their maps app with google or bing or whoever's map application. The problems with the iOS maps aren't a showstopper for the entire platform like the antenna issues were. There were a lot more people angry over the antenna issues than over the maps issues, so I don't really see how the apology was warranted.
  - cageface 14y ago
    Presumably nobody knows more about this problem than Tim Cook at this point and he saw fit to issue an apology I'm sure he very much would have preferred not to give. You don't imagine that your own anecdotal experience gives you special insight here, do you?