Poor quality, user-hostile experiences are a very common consequence of entrenched monopolies. So many companies buy Microsoft regardless of the quality of the

Poor quality, user-hostile experiences are a very common consequence of entrenched monopolies. So many companies buy Microsoft regardless of the quality of the actual products. Given that context, why would directors invest in an expensive, invisible effort like controlling quality, when they could spend those resources on product launches that are naturally legible to upper management?