Depending on the target audience of the web-site, I can see that there might be large percentages of web-site users who don't know what a FAQ stands for. Anecdo

Depending on the target audience of the web-site, I can see that there might be large percentages of web-site users who don't know what a FAQ stands for. Anecdotre of one -- I recently emailed a mortgage lender with the word "docs" (instead of "documents") in it and she actually sent me an email asking me what was "docs"? Sometimes things that seem very apparent to us due to the group we move around in may not be apparent to others outside the group.