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It's a pity that Google don't have a better way to handle problems with Adsense. In most cases I can see the benefits of not offering customer service, but when

It's a pity that Google don't have a better way to handle problems with Adsense. In most cases I can see the benefits of not offering customer service, but when you're talking about losing individual customers making Google $10k+ per year, I would have thought some kind of personal contact beyond a non-specific copy-paste of adsense rules would be intelligent. (I speak from experience here. Adsense was disabled on my own site - which does about 600k page impressions a month - in late August, for some very vague reasons. I'd appeal, but I don't know what I was doing wrong, which makes fixing it rather hard. Instead, I've been working on replacing Adsense revenue with other sources - but that has its own problems.)

AJ007 14y ago
Google has account reps. They have "Adsense in your city." You can meet them. The problem is, when they kick you off, they don't tell you why. We had an issue with a project I was helping someone on. Google waited until the very end of the month to terminate the account, leaving that business associate out a mid five-figure amount of $$$. It was really jarring because the traffic was legitimate. I know, because I could see good conversions coming through ad campaigns I was running. We spent months trying to figure out why the hell the account was terminated. Finally we got a pretty good guess over what caused the termination -- something the Google account rep said was "ok." This was in writing. The best solution right now is to personally know people who work or worked there. That's an unrealistic "fix" for 99.9% of customers. I'm not sure if a human or a machine making the decisions is worse. What scares me most is having competitors bribe Google employees to do things that put me in an unfair position. Alternatively, Google employees who are "entrepreneurs" running stuff with inside information and power. I know from a friend that the first has happened, and we know from court cases the latter has occurred as well. Google's traffic is worth an incredible amount of money, and as long as it is this is going to be a problem.
- ommunist 14y ago
  The only solution for 'godlike' demon is to kill it. The world will be probably better without Google.

AJ007 14y ago

Google has account reps. They have "Adsense in your city." You can meet them. The problem is, when they kick you off, they don't tell you why. We had an issue with a project I was helping someone on. Google waited until the very end of the month to terminate the account, leaving that business associate out a mid five-figure amount of $$$. It was really jarring because the traffic was legitimate. I know, because I could see good conversions coming through ad campaigns I was running. We spent months trying to figure out why the hell the account was terminated. Finally we got a pretty good guess over what caused the termination -- something the Google account rep said was "ok." This was in writing. The best solution right now is to personally know people who work or worked there. That's an unrealistic "fix" for 99.9% of customers. I'm not sure if a human or a machine making the decisions is worse. What scares me most is having competitors bribe Google employees to do things that put me in an unfair position. Alternatively, Google employees who are "entrepreneurs" running stuff with inside information and power. I know from a friend that the first has happened, and we know from court cases the latter has occurred as well. Google's traffic is worth an incredible amount of money, and as long as it is this is going to be a problem.

ommunist 14y ago
The only solution for 'godlike' demon is to kill it. The world will be probably better without Google.