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It’s really quite impressive how much this press release turns me off from every buying any white goods from Samsung at any point in the future. It’s a vortex o

It’s really quite impressive how much this press release turns me off from every buying any white goods from Samsung at any point in the future. It’s a vortex of “no”.

zrobotics 1y ago
Just putting this out there: 4 months ago a friend's Samsung fridge (6 months old at the time, 2500USD price) failed due to a refrigerant leak. They had to spend 20 hours total on online chat and phone calls to get their warranty claim, and it took several weeks. So you absolutely don't want any Samsung appliances, even the non 'smart' ones.
- foobarian 1y ago
  Every single Samsung appliance we had failed in sad ways. Stove knobs cracked and fell off. Fridge condensation mitigation failed leading to flooding. Fridge icemaker doesnt defrost properly and gets stuck. The worst thing is, these are not primary functions of the appliance - but as a result the whole thing gets tossed when replaced. (We inherited them from previous owners, was not by choice).
  - TheNewsIsHere 1y ago
    As someone who has now owned multiple Samsung fridges, I commiserate. In my market Samsung has driven away all the service techs. We managed to find one, and he said he only works on Samsung because it’s a captive market now. He complained that Samsung micromanages field services to a degree that they’re killing the service ecosystem for their appliances. We had him try to fix an issue with a dryer. On his way out he looked at the fridge and said “has the ice maker stopped working yet?” It actually had stopped working a year earlier. We didn’t get it fixed then because Samsung didn’t have anyone to send, and there were no third parties we could find (even unauthorized). We’ve been replacing all our appliances with other brands. Edit: PS - depending on the model of fridge, the ice maker infrastructure (typically near the filter) eventually start pooling water and might freeze in inconvenient places. Watch out for that. YMMV.
- darth_avocado 1y ago
  This is what amazes me. I swore off Samsung because of their unreliability: smartphones, TVs, refrigerators are terrible despite demanding a premium price over other cheaper players that offer better quality. Instead of investing time and effort in making their products better they’re doing the exact opposite. No one has ever said “the fridge is going to show me ads now? Better throw away my old one and get this bad boy on launch day”. Just make your products better people.
  - lobito25 1y ago
    They learned with apple
    - darth_avocado 1y ago
      I’ve never had apple hardware have unreliability though
      - grogenaut 1y ago
        My m2 max flew too close to the sun with its design. It's a amazing laptop. Drives 4 monitors with ease. Rarely turns on the fan. But the USB ports keep frying if they take power because this thing is a beast. The right one goes first. Then the front left then the back left eventually. Problem is I just can't always power it from that back left one depending on which dock I plug into. I try and run off the maglock. Been in for depot replace of board 2x now. After second repair right USB died in 2 hours after it was pulling power off of that port and not the dock or mag. Still a great computer but $7500 for something that kills itself 3 times in 3.5 years sucks. Luckily it's a company computer and they're giving me a m4 max
    - jdiff 1y ago
      Apple's had a few bad streaks with their butterfly keyboards in terms of unreliability, and they're certainly not built for repairability, but that's a far cry from Samsung's appliances that are always looking for an excuse to detonate.
  - whatevaa 1y ago
- pimeys 1y ago
  That is an expensive fridge too. We just bought a new Miele fridge. Very high quality materials, an awesome fridge in every way. It was an expensive one, 1400 euros. So in US you pay a thousand more for a fridge that shows advertisement? We had a Samsung dishwasher before. It was about 500 euros and started leaking water after five years. Now we have an expensive Miele which was about thousand euros. Seems that they don't share the same issue.
- Rebelgecko 1y ago
  I had a similar experience after I got a stove and microwave from Samsung. It was such a shitshow they ended up giving me the microwave for free, but with the hours I spent dealing with support it basically came out to the equivalent of minimum wage .
- robin_reala 1y ago
  I learned that lesson the hard way already: https://news.ycombinator.com/item?id=44489161 https://news.ycombinator.com/item?id=44489161 . Samsung: not even once.
vintermann 1y ago
It's really to the point that I don't trust any electronics store which takes in this fridge and tries to foist it on its customers.
NetMageSCW 1y ago
Sadly they have the best OLED TV this year, at a time when I am looking to buy.
- delusional 1y ago
  How much is "technically the best" worth compared to "convenient, secure, and good"?
  - stackskipton 1y ago
    To most, all they care about is picture quality and being able to watch the content they want. Also, I assume you can still do what I did for my current LG TV, skip the wifi setup, plug in AppleTV and use it purely as dumb TV.
    - lotsofpulp 1y ago
      I imagine it won't be long before the TVs come with eSIMs to connect directly to Tmobile/Verizon/ATT, and maybe add some cameras in the borders to track eye movement. Then the advertisers could buy more accurate information to improve product placement in movies/tv shows. The sci-fi version could be a TV that can recognize what kind of things are in the room or clues for the viewer's socioeconomic status and emotional state to bring up content (or even change it in real time) to maximize resonance with the viewer.
      - ls612 1y ago
        People on HN have been saying this for years and TVs still aren’t shipping sims.
      - 15155 1y ago
        The cheaper play (which could be implemented today, likely with few HW changes) would be to just use BLE or another 2.4GHz proprietary protocol to broadcast your usage data (maybe encrypted with a vendor key - let's be generous) to another TV or refrigerator in your area that is already internet-connected.
clickety_clack 1y ago
Samsung products in general I think. I was looking at computer monitors yesterday and found I have a vague feeling of distrust towards Samsung now.
estimator7292 1y ago
Samsung is forever dead to me. A couple years ago I was working with a customer, showing them something on my phone. In the middle of the interaction, actively using my phone, Samsung forced it to reboot for an update I never agreed to. ..and fucking bricked my phone. Right there on the spot in the middle of a sale. Plus the whole Tizen situation on the Gear watches was incredibly disappointing. I paid all kinds of money for a nice watch that had zero utility outside of Samsung's tiny, tiny walled garden and their very few, very broken apps. I'll never not be mad about it.
- wiseowise 1y ago
  Are you me? Around 4-5 years ago I had a very important doctor appointment, my Samsung phone just decided to die on a way there.

It’s really quite impressive how much this press release turns me off from every buying any white goods from Samsung at any point in the future. It’s a vortex of “no”.

zrobotics 1y ago

Just putting this out there: 4 months ago a friend's Samsung fridge (6 months old at the time, 2500USD price) failed due to a refrigerant leak. They had to spend 20 hours total on online chat and phone calls to get their warranty claim, and it took several weeks. So you absolutely don't want any Samsung appliances, even the non 'smart' ones.

foobarian 1y ago
Every single Samsung appliance we had failed in sad ways. Stove knobs cracked and fell off. Fridge condensation mitigation failed leading to flooding. Fridge icemaker doesnt defrost properly and gets stuck. The worst thing is, these are not primary functions of the appliance - but as a result the whole thing gets tossed when replaced. (We inherited them from previous owners, was not by choice).
- TheNewsIsHere 1y ago
  As someone who has now owned multiple Samsung fridges, I commiserate. In my market Samsung has driven away all the service techs. We managed to find one, and he said he only works on Samsung because it’s a captive market now. He complained that Samsung micromanages field services to a degree that they’re killing the service ecosystem for their appliances. We had him try to fix an issue with a dryer. On his way out he looked at the fridge and said “has the ice maker stopped working yet?” It actually had stopped working a year earlier. We didn’t get it fixed then because Samsung didn’t have anyone to send, and there were no third parties we could find (even unauthorized). We’ve been replacing all our appliances with other brands. Edit: PS - depending on the model of fridge, the ice maker infrastructure (typically near the filter) eventually start pooling water and might freeze in inconvenient places. Watch out for that. YMMV.
darth_avocado 1y ago
This is what amazes me. I swore off Samsung because of their unreliability: smartphones, TVs, refrigerators are terrible despite demanding a premium price over other cheaper players that offer better quality. Instead of investing time and effort in making their products better they’re doing the exact opposite. No one has ever said “the fridge is going to show me ads now? Better throw away my old one and get this bad boy on launch day”. Just make your products better people.
- lobito25 1y ago
  They learned with apple
  - darth_avocado 1y ago
    I’ve never had apple hardware have unreliability though
    - grogenaut 1y ago
      My m2 max flew too close to the sun with its design. It's a amazing laptop. Drives 4 monitors with ease. Rarely turns on the fan. But the USB ports keep frying if they take power because this thing is a beast. The right one goes first. Then the front left then the back left eventually. Problem is I just can't always power it from that back left one depending on which dock I plug into. I try and run off the maglock. Been in for depot replace of board 2x now. After second repair right USB died in 2 hours after it was pulling power off of that port and not the dock or mag. Still a great computer but $7500 for something that kills itself 3 times in 3.5 years sucks. Luckily it's a company computer and they're giving me a m4 max
  - jdiff 1y ago
    Apple's had a few bad streaks with their butterfly keyboards in terms of unreliability, and they're certainly not built for repairability, but that's a far cry from Samsung's appliances that are always looking for an excuse to detonate.
- whatevaa 1y ago
pimeys 1y ago
That is an expensive fridge too. We just bought a new Miele fridge. Very high quality materials, an awesome fridge in every way. It was an expensive one, 1400 euros. So in US you pay a thousand more for a fridge that shows advertisement? We had a Samsung dishwasher before. It was about 500 euros and started leaking water after five years. Now we have an expensive Miele which was about thousand euros. Seems that they don't share the same issue.
Rebelgecko 1y ago
I had a similar experience after I got a stove and microwave from Samsung. It was such a shitshow they ended up giving me the microwave for free, but with the hours I spent dealing with support it basically came out to the equivalent of minimum wage .
robin_reala 1y ago
I learned that lesson the hard way already: https://news.ycombinator.com/item?id=44489161 https://news.ycombinator.com/item?id=44489161 . Samsung: not even once.

vintermann 1y ago

It's really to the point that I don't trust any electronics store which takes in this fridge and tries to foist it on its customers.

NetMageSCW 1y ago

Sadly they have the best OLED TV this year, at a time when I am looking to buy.

delusional 1y ago
How much is "technically the best" worth compared to "convenient, secure, and good"?
- stackskipton 1y ago
  To most, all they care about is picture quality and being able to watch the content they want. Also, I assume you can still do what I did for my current LG TV, skip the wifi setup, plug in AppleTV and use it purely as dumb TV.
  - lotsofpulp 1y ago
    I imagine it won't be long before the TVs come with eSIMs to connect directly to Tmobile/Verizon/ATT, and maybe add some cameras in the borders to track eye movement. Then the advertisers could buy more accurate information to improve product placement in movies/tv shows. The sci-fi version could be a TV that can recognize what kind of things are in the room or clues for the viewer's socioeconomic status and emotional state to bring up content (or even change it in real time) to maximize resonance with the viewer.
    - ls612 1y ago
      People on HN have been saying this for years and TVs still aren’t shipping sims.
    - 15155 1y ago
      The cheaper play (which could be implemented today, likely with few HW changes) would be to just use BLE or another 2.4GHz proprietary protocol to broadcast your usage data (maybe encrypted with a vendor key - let's be generous) to another TV or refrigerator in your area that is already internet-connected.

clickety_clack 1y ago

Samsung products in general I think. I was looking at computer monitors yesterday and found I have a vague feeling of distrust towards Samsung now.

estimator7292 1y ago

Samsung is forever dead to me. A couple years ago I was working with a customer, showing them something on my phone. In the middle of the interaction, actively using my phone, Samsung forced it to reboot for an update I never agreed to. ..and fucking bricked my phone. Right there on the spot in the middle of a sale. Plus the whole Tizen situation on the Gear watches was incredibly disappointing. I paid all kinds of money for a nice watch that had zero utility outside of Samsung's tiny, tiny walled garden and their very few, very broken apps. I'll never not be mad about it.

wiseowise 1y ago
Are you me? Around 4-5 years ago I had a very important doctor appointment, my Samsung phone just decided to die on a way there.