"We are extremely sorry for the frustration this has caused", that being them falling short on there standards. So basically they are sad that there customers

"We are extremely sorry for the frustration this has caused", that being them falling short on there standards. So basically they are sad that there customers don't like the product Apple knew was under par, instead of being sorry for knowing releasing an under par product. "We are sorry you don't like the product we knew was bad but released anyways" A band-aid on bad situation made from some high level bad choices. Though for all we know this could be a 100% calculated move (minus the maps icon), but at the end of they day they are still putting there customers below something else(i will not speculate on what there reasoning is).