4 ms·

An apology should never have to be inferred, with that said expecting a full out apology from apple is asking a lot, not that it isn't warranted.

fredoliveira 14y ago
No need to infer. From the letter: "We are extremely sorry"
- lewisflude 14y ago
  Sorry for themselves?
  - arrrg 14y ago
    “With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.” That’s a proper apology. No dodging, no sidestepping, no shifting of the blame. We screwed up, we are sorry for the problems that caused, we are doing everything we can to fix this.
    - lewisflude 14y ago
      It's very well written, but I don't doubt that the entire message came directly from the PR department. Anyway, the proof is in the pudding, as they say, so let's see what they do.
      - arrrg 14y ago
        Uhm, sure. I’m not sure what your point is, though. Of course Tim Cook has people to help him write that. Of course he didn’t just walk into his office, wrote this and sent it off without consulting anyone. Do you think the PR department is incapable of writing apologies?
        lewisflude 14y ago
        tl;dr Glad they apologised, hope they put their money where their mouth is because I love the idea of an Apple-made maps application.
    - jug6ernaut 14y ago
      You can only apologize for a mistake, if you think Apple made a mistake then you dont know Apple very well. If you consider this a mistake(which it is), you must consider it a very highly calculated one. They knew what they were doing, apologizing for something they knew would happen is very disingenuous.
- jug6ernaut 14y ago
  "We are extremely sorry for the frustration this has caused", that being them falling short on there standards. So basically they are sad that there customers don't like the product Apple knew was under par, instead of being sorry for knowing releasing an under par product. "We are sorry you don't like the product we knew was bad but released anyways" A band-aid on bad situation made from some high level bad choices. Though for all we know this could be a 100% calculated move (minus the maps icon), but at the end of they day they are still putting there customers below something else(i will not speculate on what there reasoning is).

fredoliveira 14y ago

No need to infer. From the letter: "We are extremely sorry"

lewisflude 14y ago
Sorry for themselves?
- arrrg 14y ago
  “With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.” That’s a proper apology. No dodging, no sidestepping, no shifting of the blame. We screwed up, we are sorry for the problems that caused, we are doing everything we can to fix this.
  - lewisflude 14y ago
    It's very well written, but I don't doubt that the entire message came directly from the PR department. Anyway, the proof is in the pudding, as they say, so let's see what they do.
    - arrrg 14y ago
      Uhm, sure. I’m not sure what your point is, though. Of course Tim Cook has people to help him write that. Of course he didn’t just walk into his office, wrote this and sent it off without consulting anyone. Do you think the PR department is incapable of writing apologies?
      - lewisflude 14y ago
        tl;dr Glad they apologised, hope they put their money where their mouth is because I love the idea of an Apple-made maps application.
  - jug6ernaut 14y ago
    You can only apologize for a mistake, if you think Apple made a mistake then you dont know Apple very well. If you consider this a mistake(which it is), you must consider it a very highly calculated one. They knew what they were doing, apologizing for something they knew would happen is very disingenuous.
jug6ernaut 14y ago
"We are extremely sorry for the frustration this has caused", that being them falling short on there standards. So basically they are sad that there customers don't like the product Apple knew was under par, instead of being sorry for knowing releasing an under par product. "We are sorry you don't like the product we knew was bad but released anyways" A band-aid on bad situation made from some high level bad choices. Though for all we know this could be a 100% calculated move (minus the maps icon), but at the end of they day they are still putting there customers below something else(i will not speculate on what there reasoning is).