I dunno, it must have been even harder for Apple to fess up to the problem and provide free cases for everyone with an iPhone 4 at the time. The idea that your

I dunno, it must have been even harder for Apple to fess up to the problem and provide free cases for everyone with an iPhone 4 at the time. The idea that your shiny, sleek new phone needed a bulky case just to work was much worse in my estimation. Cook handled it with more grace in this letter than Jobs ever did, to your point.